FAQ

As a season ticket holder, you enjoy many exclusive perks, including:

🏟️ The same seat for all home league games (including games relocated to other venues, with an equivalent seat location)

🎟️ Early access to ticketing: exclusive 48-hour presale before public release, with a 10% discount

🛍️ Merch discount: 10% off all items in the official store

🎉 Exclusive events: at least 2 subscriber-only events (e.g. arena tour, meet & greet with players…)

💈 Season ticket holder entrance line: available at all games, except in rare cases where you’ll be notified via newsletter

🎁 Many other surprises 🤐

To purchase a public season ticket, head over to our official season ticketing page.

For VIP packages, check out our hospitality offers and get in touch with our dedicated team at:
📩 [email protected]

Once the new platform is fully set up, you’ll be able to download your tickets directly from there.

Until then, you’ll receive your tickets by email approximately 3 weeks before each game.
This timeline may vary depending on when games are officially released for sale.

Yes, your subscription includes all games, including those played at alternative venues (with an equivalent seat).

If a friend wants to subscribe, they just need to send an email to
📩 [email protected] with:

• Their full details (first name, last name, email, mailing address, phone number)

• Your details (first name, last name, email + bank details for the transfer 💶)

• Their desired subscription: package, category, quantity (and proof if requesting reduced rate)

Once payment is confirmed, your referral is validated ✅
👉 You’ll receive €50 per referral, paid monthly (up to the value of your own subscription)

This offer is for individual season ticket holders only.

The EuroLeague has officially moved to 20 teams.
The two additional home games are automatically included in your Classic or All-Inclusive season ticket.

If you chose the ALL-INCLUSIVE plan:

✅ You get all regular-season home games from Betclic ÉLITE (15 games), EuroLeague (19 games),
as well as potential Coupe de France qualifiers and any play-ins or playoffs during the 25/26 season.
🎁 Bonus: All Betclic ÉLITE playoffs from the 24/25 season are included!

If you chose the CLASSIC plan:

✅ You get all regular-season home games from Betclic ÉLITE (15 games) and EuroLeague (19 games)
❌ Coupe de France qualifiers and 25/26 play-ins and playoffs are not included (special rates apply)
🎁 Bonus: 24/25 Betclic ÉLITE quarterfinals are included!

Before each game, our ticketing team will send you a link or form to purchase up to 4 extra seats at a discounted rate.

No, the seat selected during your online purchase is final and cannot be changed during the season.

The seats next to yours may already be taken by another subscriber.
Please email us the seat(s) you’d like to add, and we’ll get back to you with the best options available.

When renewing through our newsletter link, a Ticketmaster login page will appear.
If it’s your first time logging in, click “Forgot Password” and enter the email you used with the club.
You’ll receive an email from [email protected] to reset your password.
Once reset, you can access the platform with your new credentials ✅

If you subscribed online, all your tickets will be available through your personal Ticketmaster account.

⚠️ For high-demand games, tickets may only become available a few days before the match.

Yes, but if you’re coming as a group and everyone wants to access their own tickets and receive club updates,
we recommend each person purchases their own subscription.

Yes! You can pay in 4 monthly instalments with no extra fees via PayPal, for totals under €2,000 (incl. VAT).

Yes. You can subscribe until the end of October.
That said, the earlier you subscribe, the better the seat and pricing you’ll get.

We usually offer a “half-season” package around January, but it’s less advantageous than a full subscription.

Keep an eye on our website around that time for details.

As this will be our first full season at the adidas arena, we’ve updated our seat categories.
So it’s normal if your seat falls under a different category than in 24/25.

The tickets shown on the platform are temporary stubs, not the actual tickets.
You don’t need to print them — your real tickets will be available later in the season.

The amount shown on your ticket reflects the unit price calculated from your chosen subscription.

It’s based on the seat category and location you selected at checkout,
then evenly spread across all the games included (34 for Classic, up to 53 for All-Inclusive).

That’s the service and processing fee charged by Ticketmaster ⚙️

Log in to your Ticketmaster account and go to “My Information”.
Just check the box for “receive club updates”!

Tickets are non-exchangeable and non-refundable.

However, since they’re not tied to a specific name, you can give or resell them to anyone you like.