FAQ

You can purchase tickets directly through the Paris Basketball ticketing platform, as well as on the adidas arena website, Fnac, and Ticketmaster.

We recommend using our official ticketing page, where you’ll usually find the most availability.
🎟️ Paris Basketball Ticketing: Billetterie – Paris Basketball ⚫🔵🔴

📩 For group bookings (companies, schools, clubs): [email protected]
📩 For VIP offers: [email protected]

Tickets are only officially available via Ticketmaster.
They are not sold through any other websites or ticketing platforms.

The release date varies from one game to another.
To make sure you don’t miss a specific game going on sale, we recommend signing up for ticket alerts in the “Upcoming Games” section of our website.

The adidas arena has priority access to ticket sales, which is why some seats appear there first.
However, most tickets are available on the Paris Basketball website, often with better seat visibility.

First, try switching devices (PC, smartphone, tablet), browsers (Chrome, Safari, Edge), or using a different card.

Note: you can only buy up to 7 tickets per order. Exceeding this limit will result in a failed transaction.

This limit helps prevent fraudulent resales and no-shows, ensuring a better experience for all fans.

If you want to buy more than 7 tickets, we recommend making two separate purchases, selecting seats directly on the map to ensure they’re side by side.

📩 For orders of more than 10 tickets, contact our group service: [email protected]

Tickets are non-refundable and non-exchangeable, unless you purchased cancellation insurance at checkout.

If you purchased your tickets online, please contact Ticketmaster via their customer service form.

• If your purchase was made via one of our sales reps, please contact them directly.

• If you bought your tickets through Ticketmaster, contact them via their support form.
  If you get no response, you can collect your tickets at the arena box office, open 1h30 before tip-off until game time, with a valid photo ID.

We recommend buying online in advance to guarantee your seat.
If a game is not sold out, tickets will be available at the box office 1h30 before tip-off.

Paris Basketball will communicate via email and social media.
If you purchased through an official vendor (Ticketmaster, Fnac…), you’ll also receive information directly from them.

Yes! Tickets are non-nominative, meaning they aren’t tied to a specific name.
You can transfer them freely to anyone.

Just click “Transfer tickets” in the Ticketmaster app.
For help, contact Ticketmaster and include your order number in the support form.

Yes, we offer discounted group rates for bookings of more than 10 people.
📩 Contact our group service at: [email protected]

Reduced rates are available for:

• Children under 18

• Students

• FFBB license holders

• Job seekers

Just select the appropriate reduced fare when booking.
📎 A valid ID or proof may be requested on game day.

Entry is free for children under 4 years old if they sit on a parent’s lap.
You must collect a free “child ticket” at the box office before tip-off.

Children aged 4 to 18 benefit from the reduced rate.

No, we currently do not sell tickets for away games.

We don’t yet offer a resale platform.
Since tickets are non-nominative, you are free to give or sell them to whomever you choose.

The name on each ticket is automatically the buyer’s and cannot be changed.
Anyone holding a ticket may enter the arena, regardless of the name displayed.

For high-demand games, you may receive a voucher instead of the actual ticket right away.
Don’t worry. Your official ticket will be sent to you a few days before the game.

If you haven’t received it on game day, you can reprint your ticket at the box office with a valid ID.

If you purchased your tickets through an official vendor, your invoice will be available in your customer account.

If not received, please contact Ticketmaster through their customer support form.

Feel free to reach out by email or phone. We’re happy to help!