FAQ – Questions / Answers

> I have a credit note from the 2019/2020 season. What happens to it?

Your voucher is still valid (until 1 January 2022) and can be used on all merchandising (webshop) and ticketing products offered during this period.

> I want to use my credit. How do I do this?

To take advantage of this offer, please contact Violaine Morand, Ticketing Manager (violainemorand@parisbasketball.net), who will tell you how to proceed.

> I did not indicate my choice of compensation before 1 May. What happens now?

Your privileged contact, Violaine Morand, Ticketing Manager, will contact you personally within 2 weeks. If you do not reply after this period, the club will donate the amount of your subscription to its support association to contribute to its social actions.

> I did not receive the information with the link to the form by email?

If your subscription order was placed with a third party, you will need to contact them.Otherwise, please contact us: violainemorand@parisbasketball.net

> I have chosen to have my subscription refunded (in full or in part). When and how will I be refunded?

Quel que soit votre mode de règlement initial, les remboursements sont uniquement proposés par voie bancaire : automatiquement sur votre carte bancaire si vous avez acheté votre abonnement en ligne, ou par virement bancaire (un RIB vous sera demandé).Les remboursements seront effectués au courant du mois de mai.

> The public will finally be allowed to attend matches at the end of the season. What is planned for season ticket holders?

If we are lucky enough to have you back by the end of the season, special offers will be reserved for our subscribers to thank you for your support.

> How can I follow the club’s and its supporting association’s community service programme?

Don’t hesitate to follow us on the official social networks of the club or on our website.
  • Website : www.parisbasketball.paris
  • Facebook : Paris Basketball
  • Instagram : paris.basket
  • Twitter : Paris_Basket
For any questions : violainemorand@parisbasketball.net